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Cool Cat Casino is one of eight casino brands owned and operated by the Virtual Casino Group and has been online since This firm at one time had a poor.


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Rick's Picks is taking a look at one of the hottest online casinos out there, CoolCat Casino. It has an excellent + game selection including spectacular slots.


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comments on Cool Cat Casino. Jazzma Palmer on May 31, I withdraw as a check,they kept saying they recommend.


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Cool Cat Casino is one of eight casino brands owned and operated by the Virtual Casino Group and has been online since This firm at one time had a poor.


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Cool Cat Casino Review | Cool Cat Casino Bonuses and Overview with Real Players Reviews & Official Ratings Based on Community Members.


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cool cat casino reviews 2020

Been waiting since late Nov for my withdrawal requests, which had to be split into 4 since the limit is per. I thought great.. I am now on my 4th reference number and still another two days. This is ridiculous and I am concerned if they are going to disappear off the map before I get my money. Have been waiting for a payment since June, escalated and re-escalation numerous times, between Cool Cat and their sister site Royal Ace I am waiting on approximately 10, I completed all the necessary paperwork and submitted it to customer support. Worst experience ever. Never received a check even though it was supposedly escalated. This was Nov.{/INSERTKEYS}{/PARAGRAPH} I also wish I would of read the reviews. Maybe it was a mistake but I can get no response from them after 4 days of trying. What a horrible way to do a customer you call a VIP. They told me that they sent me an email several days before, but I have not ever received an email from them. Still no contact. I won a jackpot Feb. Any casino account can be closed at our discretion as part of our policies to ensure game fairness, and to preserve the integrity of company assets and our third-party payment service providers. I have deposited thousands of dollars, which comes out of my account in 2 seconds, but to not get what you are entitled to is a discrace. At one point they had me re-do all my authorization paperwork again β€” to no avail. Maybe they changed the payment system. Still waiting and still getting no response. The decision is, unfortunately, irreversible. It was a hassle to receive and a headache of emails and chats and such. How long did yours take? Same old run around waiting on processor , and its been escalated several times. I still have received nothing. I have been playing and have two pending withdrawals β€” have been waiting since dec 27th and keep telling me it is coming β€” wire is choice bc supposed to be fast. Impossible to withdraw winnings. Over 3 months ago I finally won! I contacted them yesterday to ask why it had not been processed and was still sitting in my account and they told me it was because they were missing paperwork. Funny it took them only a few seconds to take my money…. They tell me they didnt receive the deposit on their end, however i have receipts. This is the chat message I got when I tried to make a withdrawal:. I am not really worried about my withdrawal as I am getting the same run around. I sent back another email when those few days were gone and got another reference number assigned and two days before I could hear something. I will never play there again. Have you received your money yet? This been gonna on 6 weeks now. Same thing happened a year ago and it took over two months to get paid. My payment has been escalated a bunch of times. With online casinos becoming more popular I thought Coolcat would fall in line with the other casinos and pay winnings after verification and their deductions. Just like most of these complaints it has been over two months since I won. Dollars on April 15th, the requested verification documents which I sent. If you plan on ever making a withdrawal, forget about it. I re-submitted all necessary all paper work, drivers license, copy of any or all credit cards used, electric bill, and bank statement, authorization form. Their phone support is zero. Is this considered delaying the facts or do they not want to pay out what I won? I was due 1, So the whole process has been over 3 months and I refuse to play. And in my case the answer is no. The most recent line was that everything is now delayed due to their CFO having a heart attack since they are sooooo busy paying out money. Clearly something has changed! The REAL gamble here is whether you will ever get what you win… thus , why play here. Four months and up to process withdrawals is completely unacceptable and the communication and customer service are awful. I also sent several emails of which I got a reply , they assigned a ticket number and would respond within 24 hours …. When you try they just cancel your account. The only one that has never paid me is Coolcat casinos and I have won much larger amounts. I have been given the run around long enough. They sent back a reference number and a note that it would be reviewed and I would hear something within a two day business period of time. Next thing you know i have a zero balance. If you play here expect to wait for your payout. Gave them another try because I like their games but now again…no payout for almost two months. I have been trying to get my payouts since March , been getting stonewalled also…. So I told them just give me my check but they keep email me to send me a picture of my credit card. Never received paperwork, paperwork incomplete, I faxed and e mailed no less than 8 times all my information. Chatted with an agent he told me that I sent documents to the wrong email address, it was the address that was on the verification form. I have documentation from eight years ago showing same problem. After another moth of endless calls and e mails, I have heard it all. I have been playing this casino on and off for eight years. I do chats a week without results. I won over What a disappointment. I had been a member for many years and payouts were prompt and hassle-free. Not only did the verification process make it extremely difficult to get through the support people were rude and not helpful at all. Every payment I got from this casino has been a hassle. They will not respond to calls, emails, or text messages. My withdrawal request was approved in early May, after three weeks of submitting paperwork multiple times. I have to hound them for every dime.. She told me it may take a few more months but i will get paid. Now you cant even get in touch with them. I found another site and won and had the funds within 2 months. Been waiting for a winnings of Now their not responding to any of my emails and even when I log on do not get the little chat button to chat? One week payout max. Finally, over six weeks ago I was approved for a much lower amount than I was due as I was playing only on my money, used no bonus, or special code, just deposited my money. Well before my withdrawl I submitted all paperwork and information needed to withdrawl if I ever won. After dumping in a couple thousand dollars in losses I got lucky and hit for a few hundred dollars on two different slots. So if being able to get your money back is important to you, you might want to gamble elsewhere. I could go on about this casino about the good points and the horrible points but the only really important point to consider is if you get lucky enough to win at their casino can you cash out your winnings? I have had the same issue I have been trying to get my documents processed since august and have been talking to customer support at least three times a week. FYI- I never even used any bonuses or codes. Stay away from this casino instead try Lincoln , Slots Capital , winaday or Slot land they always pay and pay quickly. I am now into 6 months and can not get them to pay me my final payment. How is this acceptable. I wish I had seen all these reviews about cool cat casino before I started playing there. Then they ended our conversation and put my balance back to 0. Great news, or so I thought. It has never taken this long before. It has now been over 2 months. {PARAGRAPH}{INSERTKEYS}I withdraw as a check,they kept saying they recommend bank wire.